• Unit 38, Kraaifontein Self Storage Area, Botfontein Road, Kraaifontein

LEGAL & COMPLIANCE

Privacy Policy

Effective Date: October 2, 2026

Cape Areal Group (Pty) Ltd ("Cape Areal Group", "we", "us", or "our") is committed to protecting your privacy and respecting the personal information you provide to us. This Privacy Policy describes the privacy practices of Cape Areal Group and explains how we collect, use, store, protect and disclose personal information when you interact with our company, our website, our services, our team, or our communication channels.

By providing personal information to Cape Areal Group or using our Services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is intended to operate in accordance with applicable South African privacy and data-protection legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

Why Do We Collect Personal Information?

Cape Areal Group collects personal information to enable us to operate our business effectively, communicate with prospective and existing clients, provide quotations, manage projects and deliver our flooring, concrete and related services.

We may collect and use personal information to:

  • Respond to your enquiries;

  • Provide information about our products and services;

  • Prepare and send quotations and proposals;

  • Arrange site visits and project consultations;

  • Assess your project requirements;

  • Provide flooring and concrete services;

  • Communicate with you regarding your project;

  • Process orders, invoices and payments;

  • Provide customer service and support;

  • Manage our relationship with clients;

  • Coordinate with contractors, suppliers and other service providers;

  • Improve our products and services;

  • Maintain business and project records;

  • Resolve complaints or disputes;

  • Send relevant information, updates and marketing communications where permitted;

  • Protect our business, clients, employees and property;

  • Comply with legal, regulatory and contractual obligations; and

  • Perform other legitimate business activities connected to providing our Services.

We do not sell or rent your personal information to third parties. Where we need to share personal information with third parties, we do so only where reasonably necessary for legitimate business purposes, to provide our Services, or where permitted or required by applicable law.

What Kind of Personal Information Do We Collect?

Cape Areal Group collects personal information in a variety of ways when you interact with our company.

This may occur when you:

  • Contact us;

  • Request a quotation;

  • Submit an enquiry;

  • Request a site visit;

  • Engage our services;

  • Enter into a contract or project agreement;

  • Communicate with our team;

  • Provide project information;

  • Make or arrange a payment;

  • Submit documents, plans or photographs;

  • Subscribe to communications;

  • Communicate with us through social media; or

  • Otherwise voluntarily provide information to us.

The personal information we collect may include, but is not limited to:

  • Your name;

  • Email address;

  • Telephone or mobile number;

  • Physical address;

  • Postal address;

  • Company or organisation name;

  • Job title or position;

  • Project address;

  • Project specifications;

  • Flooring requirements;

  • Site information;

  • Photographs;

  • Drawings and plans;

  • Quotation information;

  • Purchase order information;

  • Billing information;

  • Payment-related information;

  • Contract information;

  • Communication records; and

  • Other information reasonably necessary to provide our Services.

We will only request information that is reasonably necessary for the relevant purpose.

What Other Kinds of Information Do We Collect?

Cape Areal Group may automatically receive and record certain technical information when you visit or interact with our website.

Depending on the technologies used on our website, this information may include:

  • Your IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Website activity;

  • Date and time of visits;

  • Referring website;

  • General location information;

  • Website interaction information; and

  • Other technical information collected through cookies or similar technologies.

This information may help us understand how visitors use our website, identify technical issues, improve website performance and improve the overall user experience. We do not use automatically collected information to personally identify you unless there is a lawful reason to do so.

What Are Cookies and How Do We Use Them?

Cookies are small data files that may be stored on your device when you visit a website.

Cape Areal Group may use cookies and similar technologies to help our website operate effectively and to understand how visitors interact with our website.

Cookies may be used to:

  • Remember certain preferences;

  • Improve website functionality;

  • Understand website traffic;

  • Measure website performance;

  • Improve the user experience;

  • Help us understand which pages and services are most useful; and

  • Support relevant marketing or analytics activities where applicable.

We treat information collected through cookies in accordance with this Privacy Policy.

You may be able to disable or manage cookies through the settings of your internet browser.

However, disabling certain cookies may affect the functionality or performance of portions of our website.

How Do We Protect Your Personal Information?

Cape Areal Group takes reasonable measures to protect the personal information entrusted to us. We use reasonable physical, technical, administrative and organisational safeguards designed to protect personal information against:

  • Unauthorised access;

  • Unauthorised disclosure;

  • Loss;

  • Theft;

  • Misuse;

  • Alteration;

  • Destruction; and

  • Other unlawful processing.

Where appropriate, our security measures may include access controls, password protection, secure systems, restricted access to information and other reasonable safeguards.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. You are also responsible for taking reasonable precautions to protect your personal information, including keeping passwords and account credentials confidential where applicable.

How Do We Use Your Personal Information?

Cape Areal Group may use your personal information for the following purposes:

  • Quotations and enquiries: To respond to your requests, understand your project and prepare quotations or proposals.

  • Project delivery: To provide flooring, concrete, installation, repair, restoration and related services.

  • Project management: To coordinate site visits, schedules, materials, contractors and other project requirements.

  • Communication: To communicate with you about your enquiry, quotation, project, account, payment, service or customer-support issue.

  • Billing and payments: To issue invoices, process payments and maintain appropriate financial records.

  • Customer service: To provide support, answer questions and address concerns or complaints.

  • Service improvement: To understand how our services are being used and identify opportunities to improve our products, processes and customer experience.

  • Marketing: To provide information about Cape Areal Group services, projects, developments, promotions and other relevant information where permitted by applicable law.

  • Project documentation: To maintain records relating to projects, specifications, communications and completed work.

  • Business administration: To manage our internal operations, suppliers, contractors and business relationships.

  • Legal and regulatory compliance: To comply with applicable laws, regulations, court orders, contractual obligations and legitimate legal requirements.

  • Protection of rights and property: To protect Cape Areal Group, our clients, employees, contractors, suppliers and property from fraud, misuse, unauthorised activity or other unlawful conduct.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

How Can You Access & Control Your Personal Data?

Subject to applicable law, you may have rights relating to the personal information we hold about you. You may request:

  • Access to personal information we hold about you;

  • Correction of inaccurate or incomplete information;

  • Updating of your personal information;

  • Deletion of personal information where legally applicable;

  • Restriction of certain processing;

  • Objection to certain processing;

  • Withdrawal of consent where processing is based on consent; and

  • An end to direct marketing communications.

If you make a request concerning your personal information, we may need to verify your identity before processing the request. Please clearly identify the information or action you are requesting so that we can properly process your request.

You can make a privacy request by contacting:

Email: [email address]

Subject: Privacy Request

We will consider and respond to valid requests within a reasonable period and in accordance with applicable law. Please note that we may be required to retain certain information for legal, accounting, contractual, dispute-resolution, security or other legitimate business purposes.

DISCLOSURE OF PERSONAL INFORMATION

Cape Areal Group does not sell, rent or trade your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

  • Employees and authorised representatives;

  • Contractors and subcontractors;

  • Flooring and construction material suppliers;

  • Professional advisers;

  • Accountants and financial service providers;

  • Legal advisers;

  • Insurance providers;

  • Technology and IT service providers;

  • Payment service providers;

  • Website and hosting providers;

  • Marketing or communication service providers where applicable;

  • Government authorities or regulators where required by law; and

  • Other third parties where disclosure is necessary for a legitimate business purpose or permitted by law.

Third parties receiving personal information may only use it for the purposes for which it was provided or as otherwise permitted by law. Where appropriate, Cape Areal Group takes reasonable steps to ensure that service providers handling personal information maintain appropriate safeguards.

We may also disclose personal information where required by law, court order, regulatory requirement or other lawful process. If Cape Areal Group is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

PAYMENT INFORMATION

Where you make payments to Cape Areal Group, payment information may be processed through banks, payment gateways or other third-party payment service providers. Cape Areal Group does not intend to unnecessarily collect or store complete payment-card information where payment processing can be securely handled by an authorised payment provider.

Payment providers may have their own privacy policies, security requirements and terms governing their processing of payment information. You should review the privacy policy and terms of the relevant payment provider when completing a transaction through a third-party payment platform.

Cape Areal Group will retain appropriate payment and transaction records where necessary for accounting, legal, tax, contractual or business purposes.

THIRD-PARTY SERVICES

Cape Areal Group may use third-party providers to support our business operations.

These providers may include services relating to:

  • Website hosting;

  • Email;

  • Communications;

  • Forms;

  • Analytics;

  • Customer relationship management;

  • Payment processing;

  • Accounting;

  • Project management;

  • Data storage;

  • Marketing; and

  • Other business functions.

In general, third-party providers will only receive or process information to the extent reasonably necessary to perform the services they provide to Cape Areal Group. Certain third-party providers may have their own privacy policies relating to information that they process.

We encourage you to review the privacy policies of third-party providers where appropriate.

Some service providers may operate in countries outside South Africa. Where personal information is transferred outside South Africa, Cape Areal Group will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.

SECURITY

Cape Areal Group takes reasonable precautions and follows appropriate security practices to help ensure that personal information is not inappropriately:

  • Lost;

  • Misused;

  • Accessed;

  • Disclosed;

  • Altered; or

  • Destroyed.

Where appropriate, we may use secure connections, access controls, authentication mechanisms, password protection, restricted permissions and other reasonable safeguards. However, no electronic storage system or internet transmission is completely secure. If you become aware of unauthorised access to your personal information or believe that your information has been compromised, please contact us as soon as possible.

Cape Areal Group will investigate and respond to confirmed or suspected information-security incidents in accordance with applicable law.

MINORS

Cape Areal Group's services are primarily intended for businesses, property owners, developers, contractors, organisations and other customers capable of entering into contractual relationships.

We do not knowingly seek to collect personal information from children for marketing purposes. If you are under the age required by applicable law to provide consent to the processing of your personal information, you should not submit personal information to us without the involvement of a parent or lawful guardian where required.

If we become aware that we have unintentionally collected personal information from a child where such collection was not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

YOUR USE OF INFORMATION AND UNSOLICITED COMMERCIAL COMMUNICATIONS

If you obtain personal information about another person through your interaction with Cape Areal Group, you must not use, disclose, sell, distribute or otherwise process that information unlawfully. You may not use information obtained through our website, forms, communications or other Services to send unsolicited commercial communications, spam or other unauthorised marketing messages.

Cape Areal Group respects the privacy of individuals and expects users, clients, contractors and other parties interacting with us to do the same. Where you have subscribed to marketing communications from Cape Areal Group, you may request that we stop sending such communications.

You may unsubscribe using an unsubscribe mechanism provided in the communication or by contacting us directly. Please note that opting out of marketing communications does not necessarily prevent us from sending essential business communications, such as quotations, invoices, project updates, contractual notices or other communications necessary to provide our Services.

CHANGES TO THIS PRIVACY POLICY

Cape Areal Group may periodically update this Privacy Policy to reflect changes in:

  • Our business;

  • Our services;

  • Technology;

  • Privacy practices;

  • Applicable legislation; or

  • Regulatory requirements.

We will post updated versions of this Privacy Policy on our website and update the effective date. Where a change is material, we may provide additional notice where reasonably appropriate.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use and protect personal information. Previous versions may be retained where necessary for legal, compliance or recordkeeping purposes.

CONTACT INFORMATION

If you have questions about this Privacy Policy, wish to access or correct your personal information, wish to withdraw consent, want to opt out of marketing communications, or have a concern about how your information has been handled, please contact us.

Cape Areal Group (Pty) Ltd

Address:
Unit 38, Kraaifontein Self Storage Area
Botfontein Road
Kraaifontein
South Africa

Telephone:
+27 21 818 6214

Email:
[email protected]

Website:
capeareal.co.za

Subject Line: Privacy

Cape Areal Group will make reasonable efforts to respond to privacy-related requests and complaints within a reasonable period and in accordance with applicable law.

Where a complaint cannot be resolved directly with Cape Areal Group, you may have the right to approach the Information Regulator of South Africa or another appropriate regulatory authority, subject to applicable law and the relevant authority's procedures.

YOUR PRIVACY MATTERS

Cape Areal Group is committed to treating personal information responsibly and transparently.

We aim to collect only information that is reasonably necessary, use it for legitimate purposes, protect it through reasonable safeguards and respect your rights regarding your personal information.

By continuing to interact with Cape Areal Group, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the manner in which your personal information may be collected and processed.

Cape Areal Group (Pty) Ltd

Professional Flooring Services — Commercial, Residential & Industrial Solutions

Professional flooring services delivering excellence in concrete placement, epoxy, and decorative screeds across South Africa.

Business hours

Monday: 9am to 5pm

Tueday: 9am to 5pm

wednesday: 9am to 5pm

Thursday: 9am to 5pm

friday: 9am to 5pm

Saturday: 9am To 4pm

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